Shipping policy

Delivery Times

Australia Post

Standard Shipping

• 
  Within VIC: 2–4 business days
  
• 
  Interstate: 3–6 business days
  

Express Shipping

• 
  Within VIC: 1–2 business days
  
• 
  Interstate: 1–3 business days

Handling Time

Our handling time is up to 1 business day. We ship the next day after your order is placed.

International Shipping

We deliver to most countries worldwide.

If your country does not appear at checkout, please contact us at rochelle@rockyrafaela.com and we’ll arrange an alternative shipping option for you.

Custom Jackets & Made-to-Order Pieces

Some of our leather and bespoke garments are made to order to minimise waste and support a more sustainable production process.

Please allow 2–3 weeks for production and delivery.

Each custom piece is carefully crafted and truly worth the wait.

Delivery Timeframe

International orders usually arrive within 7–10 business days, depending on your location and chosen shipping method (Standard or Express).

If you require your order urgently, please email rochelle@rockyrafaela.com to discuss expedited shipping options.

Customs & Duties

When your order reaches its destination, it may be subject to customs clearance procedures, which can occasionally cause delays beyond the estimated delivery timeframe. A signature may be required upon delivery.

Please note:

Rocky Rafaela is not responsible for any customs duties, taxes, or import fees charged by the destination country. These costs are the responsibility of the customer.

We recommend contacting your local customs office for more information on potential charges before placing your order.