Returns & Exchange Policy

At Rocky Rafaela, each garment is crafted with care and intention. As a small business, we operate with a strict no-refund policy. However, we are happy to offer exchanges within 7 days of receiving your order.

Eligibility for Exchange

To be eligible for an exchange, your item must be:

Unworn, unused, and in saleable condition
Returned with all original tags attached
In its original packaging

Items that show signs of wear, damage, or alteration will not be accepted.

How to Request an Exchange

To initiate an exchange, please contact us via email at:
📧 rochelle@rockyrafaela.com

Please include your order number, the item(s) you wish to exchange, and the replacement item or size you would like.

Once your exchange has been approved, you’ll receive instructions on where to send your return.

Important Notes

Return postage costs are not covered by Rocky Rafaela.
We recommend using a tracked shipping service for your return.
Exchanges are processed once the original item is received and inspected.

Thank you for understanding and supporting a small, independent label. Every piece is made with love, and we’re committed to ensuring you feel incredible in your Rocky Rafaela garment. 🤍

We understand how tricky it can be to know how a piece will fit before trying it on. We offer an exchange of size however due to the custom nature of our business we cannot refund for change of mind.

If you wish to return an item, Please email rochelle@rockyrafaela.com and go from there.

Faulty Items:

Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame.

Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty.

In accordance with ACCC, where possible, we will offer to repair faulty items.

If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.

You will receive a full refund if the item cannot be repaired or replaced.

For all faulty item queries which fall outside of our Returns Policy, please contac

Returns & Exchange Policies

Returns & Exchanges

We have a strict no refund policy.

We offer exchange-only within 7 days of receiving your order.
To be eligible for an exchange:

Items must be unworn, unused, and in a saleable condition.
Original tags must be intact and attached.
Items must be returned in original packaging

If you wish to return an item for exchange, please email us at rochelle@rockyrafaela.com to initiate the process.
Please note: Rocky Rafaela does not cover return postage costs.

Sale Items

All sale purchases are final.
Exchange is possible (subject to availability), but no refunds will be issued.

Faulty Items

Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within a reasonable time frame.

Please note:

Damage from wear and tear is not considered a manufacturing fault.
In accordance with ACCC guidelines, we will offer to repair faulty items wherever possible.

If repair is not possible, we will:

Replace the item with the same product and size, subject to availability, or
Offer a full refund if replacement is unavailable.

For all faulty item queries, please contact rochelle@rockyrafaela.com.

Pre-Orders

The wait is the product.

Rocky Rafaela doesn't mass produce. Every limited edition pre-order is cut and made specifically for the person who orders it. The lead time isn't a delay. It's proof that something real is being made for you.

Pre-orders typically take between 2–3 weeks to arrive.
This depends on our current production schedule.
For the most accurate timeframe, please email us at rochelle@rockyrafaela.com.

Jacket Orders - Handcrafted to Order

Most Rocky Rafaela jackets are handcrafted individually in Indonesia using premium leathers and materials. Due to the bespoke nature of each piece, most jackets are made to order and ship directly from our international production studio. As a result, standard shipping rates apply to most jacket orders regardless of order value, and may not be eligible for free shipping promotions. Please allow 3 to 4 weeks for production and delivery. Every jacket is worth the wait.

Custom Jackets

Some of our leather pieces are made to order to minimise waste and reduce environmental impact.
Please allow 2–3 weeks for production and delivery.
These custom pieces are worth the wait.

Shipping & Delivery

We offer worldwide shipping.
If your country is not listed at checkout, please contact us at rochelle@rockyrafaela.com for alternative options.

International Orders

Delivery timeframe: approx. 7–10 business days, depending on location.
For urgent deliveries, please contact us to explore express options.